Our return policy lasts 7 days. If 7 days have gone by since you have received your item, unfortunately we can’t offer you a refund or exchange.

All returns are to be processed and are capable of being denied at the time being.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include:

* Gift cards and items purchased with that gift card.

To complete your return, we require a receipt or proof of purchase.

The item must be in it’s original packaging. Sealed and not opened. Tried on / worn items cannot be returned.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at nova.cosupply@gmail.com.

Exchanges:

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at nova.cosupply@gmail.com and send your item to: 78 Bloomsbury Ave, Toronto, ON, L6P 1S6, Canada in its original packaging.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you or an e-gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

To return your product, you should mail your product to: 78 Bloomsbury Ave, Toronto, ON, L6P 1S6, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Small Packet™ International – Air: A cost-effective shipping service for sending small and lightweight items (less than 2 kg) internationally. Delivery in as little as 6 business days**.

Expedited Parcel™ – A cost-effective ground service for items shipped within Canada. All items are tracked, delivery times are guaranteed, up to $100 Liability Coverage and delivery status can be checked online at canadapost.ca/track.

Expedited Parcel™ – USA: An affordable shipping service for sending larger parcels to the U.S. The service includes up to $100 Liability Coverage and the ability to track your items and confirm delivery online. Delivery in as little as 4 business days**.

We are not responsible for any stolen or lost packages.

Thank you!

Contact Us

If you have any questions or want to place an custom order, hit us up. We'll respond ASAP!

Not readable? Change text.
0